Spitfire call center software

With its numerous features and user friendly methods, this auto dialer has simplified call handling requirements for businesses and other organizations. These cookies are used to improve your website and provide more personalized services to you, both on this website and through other media. With 5 dialler configurations, the enterprise sep software package delivers the tools to build an effective and highly efficient contact centre solution. It was released in 1987 under the shareware concept and had a moderate sized fanbase, only outnumbered by products such as remoteaccess, tribbs, pcboard, major bbs. Spitfire was written in turbo pascal with assembly language routines. Spitfire enterprise predictive dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. Zenly is a free smartphone app that allows friends and families to follow each others tracks and simplify their busy lives. How to repair a library in the spitfire app how do i add a player library in kontakt 5. Below, ben demonstrates the three install processes using the spitfire audio app.

Spitfire project management system spitfire project. Spitfire is a webbased predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. Spitfire is a feature rich system that eases that task of contact center employees as well as managers. Predictive dialer technology delivers an intelligent outbound dialing system. The spitfire enterprise predictive dialer utilizes sophisticated algorithms to.

Disposition buttons the disposition buttons are located on the righthand side and are used to. Spitfire call center sotware is a fully blended inboundoutbound dialer. This is because every call that comes in is tracked back to the crm record of the contact that made the call, and you get a full 360degree view of all the customer support interactions that you have had with that customer. Having found the spitfire predictive dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting. Live call guidance balto is the first realtime call guidance software.

Call 020 7501 3030 during spitfire support working hours. We are spitfire management, llc, and we take care of our clients, all the way from installation and implementation to ongoing configuration, training and support. We believe you should know what your bill is going to be each month. Its designed for outbound, inbound and blended call center teams.

Predictive dialer software solutions for call centers. Since there is no usb port on the spitfire, you need to plug the removeable micro sd card into your computer. All outbound caller ids must be presented in the national ii format e. Contact spitfire inbound and start growing your business with a winning inbound marketing and sales strategy today. Their telemarketing dialer systems can be customized to any product or service. The only contact center software offering 3 platforms. Call center software is most valuable when used in conjunction with a customer relationship management crm platform. Spitfire audio sample libraries and virtual instruments. I reported it and amazon had a new one out in 4 days and it works great.

Spitfire agent buttons the spitfire agent software has two sets of buttons, located on the left and righthand sides of the window. The spitfire algorithm calculate lines, agents, average handling times and other core statistics to assess the speed at theich the calls need to be placed and the volume required to keep the call centre as productive as possible. Sales software that helps you close more on every call. When configuring spitfire sip trunks in 3cx, all did numbers should be entered in the unknown number format e. Spitfire enterprise contact center the only full featured dialer offering 3 platforms we develop. Oct 04, 20 increase outbound contact ratios and triple productivity with the cutting edge predictive dialer software and auto dialer from vocalcom, the leader in hosted predictive dialers. Spitfire predictive dialers spitfire enterprise predictive is an intuitive, flexible and easytouse software package that offers all the tools you need to launch blended inbound and. Explore how spitfire dialers can help you overcome your marketing challenges. Spitfire help desk spitfire agent software buttons and. See all spitfire virtual orchestral instruments software out of stock online please call or chat to check your local store inventory for this item. Being london based, spitfires head office is located in zone 2 inner london, conveniently located between stockwell and oval tube stations. The system automatically places calls to multiple numberscontacts at the same time per agent and only connects a call to a live agent when a contact answers their phone. The 8x8 contact center helps futureproof businesses by doing away with costly upgrades and disjointed version control issues that have bogged down operations.

Spitfire enterprise predictive sep is a webbased call center software which offers tools to launch blended inbound and outbound call center. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on clients server. The only difference is the spitfire stores its sounds on a removeable micro sd card. In addition to call center functionality, this solution also supports other interaction mediums such as voicemail, email, web callback. The first thing to check is that the correct setting is selected in the agent setup. Enterprise inbound, outbound and blended predictive dialers. There are a couple of different reasons why the spitfire agent script window may not pop up on the screen when a call is transferred to an agent. Customers with outofhours cover should call the same number and follow the instructions. Ive used 2 other comparable predictive dialers, five9 and spitfire. Select the number of seats you need, choose your level of integration, and get online in minutes. Spitfire enterprise predictive dialer by opc marketing. Updating the tx200 playlist for the scoprion x1a, occ, scp5 and fx5.

Chasedata call center software offers cloudbased, standalone call center functionality with customer service and support built into the solution. The installer can be found here below, ben demonstrates the three install processes using the spitfire audio app. Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any crm. Spitfire currently have a rating of 0 out of 5 stars on serchen and are currently not rated by their customers. Sell more, optimize your sales team, and grow your business with balto. What makes spitfire different than other predictive dialers. Spitfire is a feature rich system that eases that task of contact center employees. Enjoy the lowest prices and best selection of spitfire music software at guitar center. Spitfire predictive dialers spitfire enterprise predictive is an intuitive, flexible and easytouse software package that offers all the tools you need to launch blended inbound and outbound call center campaigns.

Increase outbound contact ratios and triple productivity with the cutting edge predictive dialer software and auto dialer from vocalcom, the leader in hosted predictive dialers. While we already offer some of best prices on the market, if you have a large amount of agents we may be able to offer some. After reprogramming your foxpro game call, you will need to synchronize your remote control. Virtual contact center by 8x8 is a cloudbased call center solution for small to midsized businesses. Net application environment and uses sql database in the background. Powered by ai, balto analyzes speech on both sides of the call and immediately delivers critical information to. Predictive dialer, fixed rate dialer, quick connect dialer. The spitfire is the low end of foxpro calls and it has had some issues.

The spitfire audio app, previously known as the spitfire audio library manager is the downloader application for our libraries. Programming sounds on a spitfire is very similar to programming sounds on any other foxpro game call. Spitfire enterprise predictive dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center. Compare real user opinions on the pros and cons to make more informed decisions.

Configuration guide for uk sip trunk provider spitfire. Opc marketing fills a void in the call center industry. Although many of our competitors have hidden fees and excessive usage charges, we offer truly unlimited calling with our call center software pricing. Feb 08, 2019 spitfire enterprise contact center the only full featured dialer offering 3 platforms we develop. Spitfire audio is a british music technology company, founded in 2007 by composers christian henson and paul thomson, producing high quality virtual instruments and sample libraries. Spitfire support serves all our customers, right across the uk. In one fully integrated system, you get browserbased construction project management with full collaboration capabilities, plus complete project cost accounting and integrated accounting with acumatica cloud erp or microsoft dynamics sl on a solid, scalable foundation. Its a brand new interface please give us a call or fill out. Normal opening hours are 8am to 8pm, however 247 support is provided on most services. Powered by ai, balto analyzes speech on both sides of the call and immediately delivers critical information to reps using balto. Integrate your crm or pbx or use the spitfire api to fully customize your call. Spitfires predictive dialer feature allows clients to adjust the daily frequency of inbound and outbound calls manually which ensures daily optimization of call center productivity. Spitfire enterprise is the only contact center software offering.

Customers may email a detailed description of their issue, including any applicable product or account identifiers, to spitfire support. As systems that automatically place outbound calls and deliver answered calls to agents, predictive dialers are the key to efficiently using sales force time in an. Opc marketing telecommunications manufacturer of spitfire call center software. The autodialer feature helps to automatically place outbound calls and connect the answered calls directly to available agents. Talkdesk is nextgeneration cloudbased call center software that helps you connect with your customers.

Spitfire cloud allows web agents to log in from anywhere in the world on any device for low monthly fee customer support login call today. Spitfire auto dialer is a highly efficient product. Spitfire bbs is a dosbased bulletin board system written by mike woltz, published by his company buffalo creek software of west des moines, iowa. Find a similar product below or contact us for a recommendation of a great alternative. Construction project management software with accounting tools.